RETURN POLICY
Last updated Novernber 01, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item. please email customer service at info@orbithandels.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Orbit Handels GmbH
Lattenstrasse 39 Schlieren, Zurich 8952 Switzerland
Return shipping charges will be paid or reimbursed by us.
REFUNDS
Atter receiving your return and inspecting the condition of your item, we will try to eliminate the defects in 30 days. If the defects cannot be fixed we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been process..
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@orbithandels.com